Last updated: April 13, 2026
1. Who We Are
Rylstone Cottage Retreat (“we”, “our”, “us”) operates the website https://rylstonecottageretreat.ca. We are committed to protecting your privacy and ensuring your personal information is handled responsibly and in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
We collect personal information when you interact with our website, such as when you make a booking, submit an inquiry, or contact us directly. This information may include your name, email address, phone number, billing details, booking information such as dates and number of guests, as well as technical data like your IP address and browser type. We only collect what is necessary to provide a smooth and personalized guest experience.
3. How We Use Your Information
We use your information to manage bookings, communicate with you about your stay, provide support, and send important details such as confirmations and arrival instructions. Your information may also be used to improve our website and services, and to meet legal, financial, or administrative requirements. We do not sell, rent, or trade your personal information.
4. Payments & Security
All payments are processed securely through trusted third-party providers such as Stripe or WooCommerce payment gateways. We do not store full credit card details on our servers. Transactions are protected using industry-standard encryption to ensure your information remains secure.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help remember your preferences, support booking functionality, and allow us to better understand how visitors use the site. You can choose to disable cookies through your browser settings, although this may affect how certain features function.
6. Embedded Content & Third-Party Services
Some pages on our website may include content from third-party platforms, such as maps, videos, or social media. These services may collect data about your interaction with the content, including the use of cookies or tracking technologies. We also rely on trusted third-party tools for services like payment processing, booking management, spam protection, and analytics. These providers operate under their own privacy policies.
7. Comments & User Content
If commenting is enabled on the website, any information you submit through comment forms, including your IP address and browser data, may be collected to help prevent spam. Approved comments may be visible to the public. We reserve the right to moderate or remove content as needed.
8. How Long We Retain Your Data
We retain personal information only for as long as necessary to fulfill booking obligations, comply with legal and tax requirements, and resolve any disputes. Certain records, such as booking and payment information, may be retained for several years as required by law.
9. Your Rights
You have the right to request access to your personal information, to correct any inaccuracies, and to request deletion of your data where permitted by law. If you would like to make a request, you can contact us directly using the information below.
10. Data Protection
We take reasonable steps to protect your personal information using appropriate administrative, technical, and physical safeguards. While we strive to protect your data, no method of transmission over the internet can be guaranteed to be completely secure.
11. Where Your Data Is Stored
Your information may be stored on servers located in Canada or in other jurisdictions where our service providers operate. By using our website, you consent to this transfer and processing.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated revision date.
13. Contact Us
Rylstone Cottage Retreat
Email: nancy@rylstonecottageretreat.ca
Website: https://rylstonecottageretreat.ca